Satisfied Commercial Clients
"Just had new heating and Ac installed. VERY NICE experience. Scott was patient and thorough in his explanation of the systems we chose. Very kind and helpful. Scott was very responsive to our questions and texted us every step of the way. Installers were very polite , wore masks and did the work very efficiently. They cleaned up ( did not make a big mess at all)and vacuumed areas of the house they walked thru. Follow up by Eddy was quick and he addressed our concerns and made needed adjustments in 2 days post installation. I would highly recommend Tower. Also- they performed 8 years worth of maintenance service on our old unit and helped extend the life of that unit until it had to be replaced." - Anne J. on Google
Anne J. via Google
"Adonis was very professional and knowledgeable. He wore a mask and shoe booties in my home. I had 4 systems serviced and also had two repairs completed. It took some time, which is expected due to the number of units. I feel like the maintenance membership pricing was fair and the repair pricing was consistent with industry pricing." - Cyndi A. on Google
Cyndi A. via Google
Adonis was extremely professional and did a thorough evaluation of our A/C unit. Together with Scott did a great job explaining what was wrong and guidance to be able to make an intelligent decision regarding our HVAC system. Took a lot of extra time to answer my questions and evaluate options. - via Google
Kris P., Five-Star Review on Google
The company is awesome. From the delightful young lady, Nicky, who answers your call to the serviceman who rings your doorbell, everyone is friendly, courteous and professional. Allen arrived on time and found the problem and then showed me what was wrong before he fixed it. He also let me know what the charge would be before starting. He finished the repair and showed me that it was working after checking it twice to make sure it wouldn't fail again. Allen has been working for one of the partners for over 20 years. That only happens when you have a good boss and a honest and reliable company. Job well done!
Kristin Bates, Five-Star Rating on Google
Took care of the job very fast and was thorough. professional too. - HomeAdvisor Review in Apex, NC
Five-Star Rating on HomeAdvisor
"I cannot say how much this team helped me today. My system was broken for a month after being "fixed" by my home warranty... Tommy showed up and him and I fixed my unit together and they left me a new customer. Great service technicians and managers. Thank you, I never review anything on the web but this was worth it." Jonathan D. - Google
Jonathan D. via Google
"I have been a client since Aug 2015 under Expert Express. I moved into the house in July & the AC quit in early Aug when temps soared to mid 90s, just as I was bringing my elderly frail mother to stay with me. Somehow they fixed the AC quickly and kept that creaky old system going for 2 years longer than I could have hoped, as Tower took over in 2017. There was a good transition between Expert Express and Tower. Tower helped me get financing for the new system which has been doing well ever since... I want to compliment Natalie for her excellent follow-through and professionalism... Natalie patiently and calmly worked with me to sort things out. I think she talked with you about solutions. Natalie has excellent communications skills. She stated concisely what steps she would take to address my repair, she got back to me in an hour, and arranged for the technician to return the next day to take care of the filter... She also took the initiative to project what needed work was coming up for my HVAC, sent the cost proposal right away and will schedule the damper balancing and UV light next week. She restored my confidence. I had been happy with the quality of the work for 4 years and now am glad to continue, thanks to Natalie. I also want to commend Adonis. He is an excellent technician, very proficient and thorough. He takes before and after photos of his work and parts replaced. I found this to be a "best practice" and really very helpful for me to have a clear visual of the condition upon arrival and the results after he completed work... He is a great technician but also has excellent interpersonal skills, which makes explanations of the work easier to understand. Clients are quick to complain when things don't go according to expectations. So I wanted to take the time to tell you what went well and how your team addressed my needs quickly and professionally." (Comments edited for brevity)
Carol H, Review via Email
"Young man was polite, professional and observed all the rules of covid, wore sox on feet, and mask. Very thorough. I like dealing with Tower. Bought a heat pump 3 yrs ago and have had no problems and they are quick to return calls, especially Mickey. She's great." - Barbara H. on Facebook
Barbara H. via Facebook
"We signed up for the twice a year maintenance plan for our less than ten year old unit because our summer power bills were exceeding $300/month. Adonis, our assigned technician, arrived on time and was very polite and explained everything in detail, including showing us just how much the dog hair on our unit outside was blocking the efficient operation of our system. When he was done with the maintenance appointment and cleaning, it looked like a brand new unit and we noticed almost immediately that the system was running more quietly and was having to turn on and off less. We could not be more pleased with the quality of service and value of the subscription. Thanks, Tower!" - Johnnie N. on Yelp
Johnnie N., via Yelp
Allen came to the house and repaired both our AC units with great responsiveness and professionalism. I’ve dealt with several HVAC service providers over the years and Allen and Tower have been the best.
Michael Bartholomew, Five-Star Rating on Google
Tower Heating and Air team is the best. Allen, technician who came this morning was prompt, professional and made certain everything was working properly before he left. The annual heating and air check-ups save us not only money, but future headaches when the seasons change. And despite Allen's busy schedule, he answered my questions about improving our in-home air quality and went back to his van, offering a brochure, "UV LIGHT." Now, that's great service! Thank you! -- Cilla G.
Cilla G., Five-Star Rating on Google
I had Doug Johnson come out to my house to do a service check on my A/C unit, and he was awesome. He was very professional, thorough, honest, and patient answering all the questions I had about my system. I will be requesting him as my service tech. next time I have any problems in the future. Thanks Tower Heating & Air for hiring good people.
Shawn Ryan, Five-Star Rating on Google
Great job. Knew exactly what they were doing and showed me what they were doing and how much it would. Did not try too push things that were not needed. -- Benjamin B. in Angier, NC
Benjamin B., Five-Star Rating on Home Advisor
They were professional and provided excellent service. - HomeAdvisor Review for Tower Heating & Air in Apex, NC
Scott S., Five-Star Home Advisor Rating
Craig is a top notch professional! This is our 2nd system purchase from Tower and they are fantastic and make it easy start to finish. Highly recommend them! -- Susan B. on Facebook
Susan B., Five-Star Review on Facebook
He did a really good job. He is a really honest person. He cared as much as to install the unit hanging in the roof instead on the floor to avoid all the vibration, which I think is great. I have recommended him already. -- Paul N.
Paul N., Five-Star Rating on Home Advisor
My husband and I couldn't be more pleased with our new heating and air unit. All the persons we dealt with have been more than helpful and considerate by making sure we got what we wanted and needed as quickly as possible. Always checking to make sure they did what they said they would. Always courteous and careful that we were completely satisfied, cleaned up after themselves and everything works perfect.
Ann Westra, Five-Star Rating on Google
David at Tower Heating and Air went above and beyond to help me understand what I needed to know about my system issues. He offered multiple options in different price ranges and explained them thoroughly to help me make the best choice for my needs. The prices were very reasonable, and the service was very professional. I highly recommend David and the team at Tower!
Five-Star Rating on Google
Tower Heating and Air are always on time, the technician Adonis is courteous and thorough and our HVAC and Furnace work and function better than ever! I highly recommend them for your AC needs. - via Google
David R., Five-Star Review on Google
Tower is the best HVAC company in the area. I needed to replace both air conditioners this week and called Tower because they have been servicing my 20 year old system. David came the day I called, analyzed my needs and made a very reasonable proposal for two systems and some needed upgrades to my system. I did get other estimates and Tower was significantly cheaper. The installers were very professional and showed up as scheduled. By the end of the day, we had two great AC units installed. They cleaned up everything and our house has never been so comfortable. You will not go wrong with Tower.
Steve M., Five-Star Rating on Google
Tower Heating and Air is the best HVAC company I've ever had the pleasure of doing business with. With so many other companies lacking integrity and overcharging for simple fixes, Tower is honest, straight forward and goes above and beyond to make sure that our home is taken care of. The owner has more expertise than anyone I've encountered which I think makes all the difference. I highly recommend this company for all of your HVAC needs!
Will Geist, Five-Star Rating on Google
I could not let the morning pass without telling you how amazing it was to wake up in the upstairs with the temp just where I had set it! The thermostat said it was 26 degrees outside, but the new unit was just breezing along and the upstairs was warm enough that I could take a shower in complete comfort! HOORAY! So, thanks again to you, your great crew, and to Trane…….you all have made my life easier and a lot warmer!
Sarah Emory, Review via Email
My 20 + year old heating system went out, the guys from Tower came out built the new unit, repaired the faulty duct work, and even vacuumed the floor behind them. I fully recommend them for the professionalism, courtesy, and diligence! -- Abdue K. on Facebook
Abdue K., Five-Star Review on Facebook
Our home was due for a complete ductwork and HVAC makeover. Tower provided several options and we decided on a dual fuel zoned system at a very good price point. Throughout the makeover the staff was prompt and supportive. Installation was professional and our home has never been this comfortable.
Thom Balcome, Five-Star Rating on Google
Doug the technician was on time, extremely friendly thorough, and honest. Found a small leak in one of my lines that could have easily been overlooked. Explained exactly what needed to be done to properly repair. Set me up with Kevin the service manager and will definitely have them perform the work. Prices are very reasonable. Mona in the office is awesome, always polite, professional. Would definitely recommend.
Lisa Sparrow, Five-Star Rating on Google
They did a great job. I called and they were here that morning. The job was more extensive than we thought and took all day. They were very knowledgeable and showed me exactly why we had problems, what they were going to do to fix it and about how much it would cost. I will definitely have them back to our house. Thank you guys! -- Pat K. in Willow Spring, NC
Pat K., Five-Star Rating on Home Advisor
"I contacted Craig with Tower one night about an issue I saw. He contacted me within minutes and let me know someone would check the system out the next day. Chris arrived and gave me peace of mind about the issue. I immediately signed up for a service plan which will perform maintenance on the units twice a year for less cost than a routine visit from other companies. Chris identified a potential risk and repaired it promptly and with great care. I wholeheartedly recommend this company and their enthusiastic and professional team. They are the only company I will use going forward. They are a Godsend." - Richard H. on Google
Richard H. via Google
"Thank You Tower Heating & Air! You were the first HVAC company to respond to us this morning. We have been without downstairs AC since Saturday. My husband said Adonis, the technician, was very thorough and polite. Thanks for looking for a new motor for us and finding one today. I was happy to come home to working AC after work today. Happy Wife Happy LIfe!" - Angie F. on Facebook
Angie F. via Facebook
"This is a great company! Have been customer of other larger HVAC Companies but highly recommend Tower. They have a cohesive group from sales to installation to maintenance to back office. They deliver on time and take great pride in their work. Highly knowledgeable with much working experience." - Mark J. via Google
Mark J. via Google
I couldn't be happier with the work that was done and how helpful David was! Upon hearing the unexpected news that extensive work needed to be done to get my HVAC system running properly, Clint did a fantastic job explaining my options to me and helping me find the best one suited for my needs. And all of the work was done in such a quick and timely manner- I'm very glad I chose to work with Tower Heating and Air!
Alyssa Pittman, Five-Star Rating
Our experience with "Tower HVAC, LLC" has been excellent. They make you warm again and they are professional, prompt, knowledgeable and polite. My kind of people! Thank you.
Marilyn Thomas, Five-Star Review on Google
When my HVAC system went out during the latest cold spell Tower Heating and Air handled my (weekend) call quickly and efficiently. They had the system up and running in no time. I highly recommend their fast and friendly services.
Marga de Bruijn, Five-Star Rating on Google
Tower performed my seasonal maintenance last week. Doug was very thorough and explained the process. The office staff is courteous and professional.
Tim Chalmers, Five-Star Rating on Google
"Tower Heating just replaced by dual AC/furnace systems. Price was competitive. Installation delayed 1 day by snow/ice, but they had two crews, one for each system, out early today and completed the work on schedule. They'd inspected the units before I bought the house a year ago, told me they were old but working OK, but that one of the compressors was showing signs of wearing out, and though it made it through one summer, decided to replace before next summer. Got 3 bids, of which Tower's was in the middle, just marginally higher than the low bid but with a much better brand. Crews were great- wouldn't have known they'd been here except for the shiny new units out back and significantly quieter fans." - Jim K. via Facebook
Called Tower AC to come and diagnose an issue with my daughter's AC. He arrived on-time. I know some about HVAC units and he impressed me with the efficiency and timeliness of diagnosing the repairs needed, even showing me the issues that were with the unit. All-in-all I'd enthusiastically recommend Tower.
Ken Edwards, Five-Star Rating on Google
"The technician diagnosed the problem and was able to fix it immediately. He was competent, courteous and efficient. I highly recommend Tower Heating and Air." - Valerie S. via Google
Valerie S. via Google